At Senkuu Jewels, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, you may return it within 30 days of purchase for a full refund or exchange. Please note that returned items must be in their original condition, unworn, and with all tags intact. Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error. Customized or personalized items may not be eligible for return or exchange unless they are defective or damaged upon receipt.